Privacy Policy

The CRM Experts ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

1. Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our newsletter
• Request information about our services
• Contact us through our website or email
• Participate in surveys or feedback forms
• Apply for employment opportunities

The personal data we may collect includes:

• Name and contact information (email address, phone number, postal address)
• Company name and job title
• Payment information (when purchasing services)
• Communication preferences
• Any other information you choose to provide

Usage Data

We automatically collect certain information about your device and usage of our website, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referral source
• Device identifiers

2. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements
• Functional Cookies: Remember your preferences and choices

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our services
• Processing transactions and managing client relationships
• Communicating with you about our services, updates, and promotional offers
• Providing customer support and technical assistance
• Improving our website and services
• Conducting business analytics and market research
• Complying with legal obligations and protecting our rights
• Preventing fraud and ensuring security

4. Third-Party Services

We may use third-party service providers to assist us in delivering our services. These providers have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.

Third-Party Services Include

• Email Marketing: Brevo (formerly Sendinblue) for newsletter and marketing communications
• Analytics: Google Analytics for website usage analysis
• Customer Support: Various tools for providing customer assistance
• Payment Processing: Secure payment processors for transaction handling
• Cloud Storage: Secure data storage and backup services

These third parties have their own privacy policies addressing how they use such information. We encourage you to review their privacy policies when you visit their websites or use their services.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication protocols
• Employee training on data protection practices
• Secure backup and disaster recovery procedures

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a structured format
• Restriction: Request limitation of processing activities
• Objection: Object to certain types of processing
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on various factors, including:

• The nature of the data and why it was collected
• Legal and contractual obligations
• Legitimate business interests
• Your preferences and consent

8. Children's Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete such information.

9. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

The CRM Experts
440 S. Main Street
Fort Worth, Texas 76104
Email: [email protected]
Phone: +1 (817) 203-3360

For privacy-related inquiries, please use the subject line "Privacy Policy Inquiry" when contacting us via email.